Privacy Policy

1. Introduction

77b8 ("we", "us", "our", or "the Platform") is committed to protecting the privacy and personal data of every user who accesses or uses our online gaming and sports betting services. This Privacy Policy explains in clear terms what information we collect, how we use it, with whom we may share it, how long we retain it, and what rights you hold over your own data.

This Policy applies to all personal data processed through the 77b8 website and related services. By registering an account or continuing to use 77b8, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please discontinue use of our services and contact us to close your account.

77b8 primarily serves players in Bangladesh — including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Cox's Bazar, and Mymensingh. We do not share your data with advertisers, data brokers, or unrelated commercial entities.

2. Information We Collect

We collect personal information only when it is necessary to provide our services, fulfil legal obligations, or protect the security of our platform and users. The categories of data we collect are described below.

Information You Provide Directly

• Registration data: full name, date of birth, email address, mobile phone number, and chosen username when you create a 77b8 account.
• Identity verification (KYC) documents: national ID card, passport, or other government-issued identification submitted when you request withdrawals above ৳10,000 or when we must verify your identity.
• Payment information: mobile banking account numbers (bKash, Nagad, Rocket, Upay) and bank or card details used for deposits and withdrawals. We do not store full card numbers — only masked identifiers are retained.
• Customer support communications: messages, emails, and records of support interactions you initiate with the 77b8 team.

Information Collected Automatically

• Technical data: IP address, device type and model, operating system version, browser type, screen resolution, and network connection type. This helps us diagnose technical issues and optimise the platform for devices used by Bangladesh players.
• Usage data: pages visited, features used, betting activity (markets browsed, bets placed, games played), session duration, and navigation patterns within the platform.
• Cookie and tracking data: session identifiers, preference cookies, and aggregated analytics events. See Section 8 for full cookie details.

Information from Third Parties

• Payment processor confirmation data: transaction reference numbers and status codes from bKash, Nagad, Rocket, Upay, and card gateways to confirm successful deposits and withdrawals.
• Fraud and identity verification data: results of KYC and anti-fraud checks carried out via regulated third-party verification services to confirm your identity and age.

3. How We Use Your Information

The table below summarises the main purposes for which 77b8 processes your personal data, along with the lawful basis for each processing activity.

4. Sharing Your Information

77b8 does not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited and controlled circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive only the minimum transactional data required to process your deposit or withdrawal. These partners are bound by their own data protection obligations.
• Identity verification services: regulated KYC providers may receive copies of your identity documents solely to verify your identity and age. They are contractually prohibited from using your data for any other purpose.
• Game and software providers: technology partners such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi may receive anonymised game session data for technical operation and RNG certification only. No personally identifiable information is shared with game providers.
• Legal and regulatory authorities: we will disclose personal data to law enforcement, courts, or regulatory bodies when required by applicable law or court order. We disclose only the minimum data required.
• Business transfers: in the event of a merger or acquisition, your data may transfer to a successor entity. You will be notified in advance via your registered email address.

In all cases, third-party data sharing is governed by contractual data processing agreements that require recipients to protect your data to at least the same standard applied by 77b8 itself.

5. Data Security

77b8 employs a multi-layered security approach to protect your personal data against unauthorised access, disclosure, alteration, or destruction.

Encryption in Transit and at Rest

All data transmitted between your browser or app and 77b8 servers is encrypted using TLS 1.2 or higher. Sensitive stored data — including payment references and KYC metadata — is encrypted at rest using AES-256 encryption standards.

Access Controls

Access to personal data within 77b8 is restricted on a strict need-to-know basis. Staff who handle user data are subject to confidentiality obligations, and access logs are maintained and reviewed regularly.

Security Measures in Place

The following controls protect all user data on the 77b8 platform:

• Role-based access control (RBAC): only authorised personnel with a legitimate operational need can view sensitive user records.
• Two-factor authentication (2FA) is mandatory for all internal staff accounts with access to user data systems.
• Penetration testing and security audits are conducted periodically to identify and remediate vulnerabilities in our systems before they can be exploited.

6. Data Retention

77b8 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or compliance obligations.

• Account and registration data: retained for the duration of your active account, plus a minimum of 5 years following account closure to satisfy anti-money laundering and KYC record-keeping obligations.
• Transaction records: financial transaction data is retained for a minimum of 5 years from the date of each transaction in accordance with standard financial compliance requirements.
• Customer support records: communications with our support team are retained for 2 years from the date of the last interaction to assist with dispute resolution and service improvement.
• Marketing and analytics data: aggregated, anonymised analytics data may be retained indefinitely as it cannot be linked to any individual. Personalised preferences are deleted within 30 days of account closure or opt-out request.

When data is no longer required, it is securely deleted or anonymised using industry-standard data destruction practices. You may request early deletion by contacting [email protected], subject to our legal retention obligations.

7. Your Rights Over Your Data

As a 77b8 user, you have the following rights with respect to your personal data. You can exercise any of these rights by contacting our support team at [email protected]. We will acknowledge your request within 5 business days and aim to resolve it within 30 calendar days.

Right of Access

You have the right to request a copy of all personal data we hold about you. We will provide this in a structured, machine-readable format where technically feasible.

Right of Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. Name and date-of-birth corrections may require supporting identity documentation.

Right of Erasure

You have the right to request deletion of your personal data where it is no longer needed for the purpose for which it was collected, subject to our legal retention obligations. Erasure requests are processed within 30 days. Data subject to mandatory retention periods cannot be deleted before those periods expire.

8. Cookies and Tracking Technologies

77b8 uses cookies and similar tracking technologies to provide core platform functionality, remember your preferences, and improve our services. The following categories of cookies are used on the 77b8 platform:

• Essential cookies: required for the platform to function. These include session cookies that keep you logged in and security tokens that prevent cross-site request forgery. These cannot be disabled without breaking core functionality.
• Functional cookies: store your preferences such as language selection, preferred payment method, and display settings so you do not need to reconfigure them on every visit.
• Analytics cookies: collect anonymised, aggregated data about page views, feature interactions, and session patterns to guide product improvements. This data cannot identify you individually.
• You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the platform, but some features (e.g., saved preferences) may not work as expected. 77b8 does not use advertising or third-party retargeting cookies.

Your browsing activity on the 77b8 platform is never shared with advertising networks. We do not participate in cross-site advertising or audience targeting of any kind.

9. Children's Privacy

77b8 is strictly an adult platform. Our services must not be used by any person under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age. If we become aware that personal data has been collected from a minor, we will delete it immediately and close the associated account.

If you are a parent or guardian and believe a minor has registered on 77b8 or provided us personal information, please contact us immediately at [email protected]. We treat reports of underage access as a high-priority compliance matter and will investigate any such report within 24 hours.

10. International Data Transfers

77b8 operates with technology infrastructure and service partners located in multiple jurisdictions. Your personal data may be transferred to and processed in countries outside Bangladesh in the course of providing our services. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your data, including standard contractual clauses and equivalent data transfer mechanisms.

Game providers such as Pragmatic Play, Evolution Gaming, and Spribe operate server infrastructure in multiple global locations. Only anonymised session data passes to these providers — no personal profile data is transferred to game providers. By using 77b8 services, you acknowledge and consent to the international transfers described in this section.

11. Changes to This Privacy Policy

77b8 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will notify you via a prominent notice on the platform and/or an email to your registered address at least 7 days before the changes take effect.

The most current version of this Privacy Policy is always available on this page. Continuing to use 77b8 after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

12. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or about how 77b8 processes your personal data, please contact our support team. We aim to respond to all data-related enquiries within 5 business days under Bangladesh Standard Time (BST, UTC+6).

Email: [email protected] (plain text only — not a clickable link). Our support team is available 24/7 and can assist players from Dhaka, Chittagong, Sylhet, and all regions of Bangladesh.